Kalissi | Made in Vienna
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PRODUCT

WHAT CAN I DO IF A PRODUCT IS NO LONGER AVAILABLE?

We only produced limited quantities of each piece, once they are sold out they are gone!

However you can contact us at mail@kalissi.com to request a made-to-order piece at any time.

WHAT SIZE SHOULD I CHOOSE?

Please refer to the size guide that you will find on the product page to help you choose the best size for your needs. If you still have some questions please contact help@kalissi.com for further assistance.


WHAT IS A PRE-ORDER AND HOW DOES IT WORK?

You can pre-order a selection of items even before they become available.

All items of this type are identified with a PRE-ORDER label that can be seen on the product page. You can purchase and will receive them at your preferred address as soon as we can proceed with delivery.

If you have a mixed order, i.e. it includes both already available items and pre-order items, it may be processed separately to ensure faster delivery.

WISHLIST

WHAT IS THE WISHLIST?

Your “Wishlist” is a space on our site created specifically to save your favorite products, keep you updated about their availability, and allow you to also purchase them at any time.

HOW DO I CREATE A WISHLIST?

You must be registered and logged on to the site to create a “Wishlist”.

Once inside your Wishlist, click on the product image to view the page with specific product details. You can also add it to your shopping cart or remove it from the list.

You can add a product to your wishlist in one of these two ways:

- If you are browsing a category, click on the star-shaped “Wishlist” button that you will find on the product image

- If you are on the product page, click on “Add to Wishlist”

PAYMENT

WHAT PAYMENT METHODS ARE ACCEPTED?

Your order can be paid for using the following payment methods:

CREDIT CARD
PAYPAL

The accepted credit cards can be found below:

VISA
MASTERCARD
MAESTRO

ORDERS

CAN I CANCEL OR CHANGE AN ORDER?

Once an order has been confirmed, we cannot guarantee that it can be canceled or any changes can be made.

CAN I CHANGE THE DELIVERY ADDRESS AFTER THE ORDER HAS ALREADY BEEN SHIPPED?

Once an order has been confirmed, we cannot guarantee that the shipping address can be changed.

Please contact help@kalissi.com

CAN I ADD PRODUCTS TO AN EXISTING ORDER?

Once an order has been confirmed, we cannot guarantee that modifying your order will be possible.

Please contact help@kalissi.com

CAN I SAFELY USE MY CREDIT CARD ON YOUR ONLINE STORE?

The online security of your personal data is important to us. We use advanced encryption technology (SSL) to securely transmit your personal and credit card information. For further information, please visit the Privacy Policy section.

HOW CAN I DELETE MY SAVED CREDIT CARD INFORMATION?

If you would like to delete or change your payment details, go to your account and click on the “Payment Settings” session. Click on the “Delete Credit Card” option under the card number you would like to delete.

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